How can we help?
- Scheduled Tweets
- Ads editor
- Copying a campaign
- Twitter Ads companion
- Intro to campaign optimization
- Optimizing for website clicks or conversions campaigns
- Optimizing for app install or re-engagements campaigns
- Optimizing for followers campaigns
- Ad groups
- Public to private conversation
- Deleting a campaign
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- Quick Replies
- Connecting With Customers
Greeting customers with a welcome message
Welcome messages let businesses greet people as they enter a Direct Message conversation or chatbot experience without people needing to send the first message. Welcome messages are the first thing people see. This opportunity allows you to express your brand voice, demonstrate your commitment to service, and help people learn what to expect.
Businesses can create multiple welcome messages for different entry points and purposes. They can be prescribed using the Direct Message Card (e.g. from an ad campaign) or Direct Message deep links in Tweets, on websites, or in apps. A default welcome message can be set to greet users entering Direct Messages organically (e.g. from a profile) or they can be used exclusively with the Direct Message Card or deep links.
How does it work?Arrow down icon
Businesses can set a default welcome message through our Twitter Direct Message APIs.
To specify which welcome message is displayed via a deep link, add a URL parameter to Direct Message deep links and Direct Message buttons (welcome_message_id=) with the appropriate welcome message ID. Welcome message IDs are available through the welcome message API.
When quick replies are used with welcome messages, people can start engaging with your chatbot immediately or be guided to provide information a business needs to help with an issue before a person has time to read the first message, enabling much faster and easier resolutions.
What is the character limit of welcome messages?Arrow down icon
Welcome messages can be 10,000 characters long, but the shorter the better! Think about sending a message that users can easily read in a single screen (mobile or web).
Can I attach an image, GIF, or video to my welcome message?Arrow down icon
Yes! Just like normal messages, you can attach media and links to welcome messages. This is only possible using the API though. Setting a default welcome message in the business settings page is text-only.
Can I change the default welcome message display frequency to something other than 7 days?Arrow down icon
Unfortunately you cannot change the display frequency of the default welcome message. However, if you need to get your default welcome message in front of someone, you can do so at any time by sending them a Direct Message deep link with the welcome message attached via the URL parameter.
How do I get access to the welcome message API?Arrow down icon