How can we help?
Connecting with customers
- Public to private conversation
Include a private message link in Tweet replies to move a conversation to Direct Message.
- Customer Feedback Cards
Customer Feedback Cards allow people to share their opinion with businesses after a service interaction in Direct Message.
- Welcome messages
Greet users and contextualize the conversation as they enter a Direct Message.
- Quick replies
Guide users with the most effective ways to reply to a Direct Message. You can choose from a list of options or prompt users to enter specific values.