Connecting with Customers

  • Public to private conversation
    Learn how to include a private message link in Tweet replies to move a conversation into Direct Messages.
  • Customer Feedback Cards
    Customer Feedback Cards allow people to share their opinion with businesses after a service interaction in Direct Messages.
  • Welcome messages
    Greet users and contextualize the conversation as they enter a Direct Message, even before the user has sent a message.
  • Quick replies
    Guide users with the most effective ways to reply to a Direct Message, whether by choosing from a list of options or prompting users to enter specific values.

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